Thus it can be a good idea to check if the email server is actually down.įor large email providers like Gmail, Outlook, Yahoo, Hotmail, and similar, you can often just go to those websites directly from a web browser, or search the news to see if there is a significant outage. Though it’s rare, sometimes email servers have downtime either for maintenance reasons, crashes, security issues, someone tripped over a cable somewhere, or any number of other reasons.
4: Check for Actual Email Server Problems Instead, because the Mail settings are defined by an account and password, you thus go to the Accounts and Passwords section of Settings app in iOS. * Somewhat counterintuitively, you don’t want to go to the “Mail” section of Settings, despite the fact that you’re modifying mail account settings. If there was a temporary email server hiccup, often just this simple process will resolve any mail issues in iOS. Often a shortcut is available to this if you tap the ‘Details’ button at the bottom of the Mail app if that little status bar shows an error. Login and authenticate with the mail account if necessary.Tap on the email account that is showing the “Cannot Get Mail” error messages.Open the “Settings” app and go to “Accounts & Passwords” *.This is a variation of the above trick, but essentially you’ll want to confirm that mail settings are configured as expected. In this screen shot example, re-authenticating with Outlook sufficiently remedied the “Cannot Get Mail” and “Enter your password” error messages, and email began working again as expected:
If you are seeint “Cannot Get Mail” errors along with “Enter the password” error pop-ups on the iOS device like this, then tap on “Settings” and re-authenticate: Waiting a while worked to resolve this for most people, but for some users (myself included) entering the account password to login again through iOS Mail was necessary to resolve the persistent “Cannot Get Mail” error message. Just recently many users experienced this error with Outlook and Hotmail email accounts, where some mail servers were down and thereby preventing user account to email accounts. Rarely, mail servers and email providers can have outages that impact user authentication and logging in, or after an outage some email services may require you to reauthenticate with them. If you see the “Enter the password” screen within Mail app (or sometimes even on the Home Screen of iOS), tap on the “Edit Settings” button and confirm that your login and password is correct with the mail server in question. This is particularly valid if you see the “Cannot Get Mail” error message along with a “Enter the password for (email account)” message on the screen. Next you should confirm that your authentication credentials are functioning with the mail server. Simply waiting a while often resolves the Mail issue entirely, particularly if the error was related to a remote mail server issue or a mail server being down. This may seem counterintuitive but there’s good reason for this approach often the “Cannot Get Mail” error appears simply because of a temporary blip in internet connectivity or with the mail server. If other apps aside from Mail app work fine with the internet, that’s a good indicator that the issue is related only to the Mail app and perhaps either a server issue or an authentication issue.Įither way, the next thing you should do is nothing, just wait a while and try again later. This is easily performed by trying to access various websites or apps that use the internet on your iPhone or iPad. Next, check to see if your internet is working. This is particularly true if the error message is “Cannot Get Mail – The connection to the server failed” since it’s often more likely that a simple and temporary internet connection issue is to blame (in fact you can replicate the error message any time by disabling internet connectivity and then trying to get your email in Mail app, not surprisingly it will fail). The first thing you should do is make sure you have an active internet connection by checking your wi-fi and/or cellular connection. 1: Confirm an active internet connection, wait, and try again later
Here are some simple troubleshooting steps to resolve “Cannot Get Mail” error messages on the iPhone or iPad Mail app. Troubleshooting “Cannot Get Mail” Errors on iPhone and iPad If you see the “Cannot Get Mail” error on Mail app for iPhone or iPad then this tutorial will aim to resolve that error message so that you can send and receive emails as usual again in iOS Mail app.
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